Privacy Policy - Wattisham Hall

Wattisham Hall Holiday Cottages T/A K E Knock and Co customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

07799763647

Email

enquiries@wattishamhall.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Records of meetings and decisions
Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Location data

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase or service history
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Recognised legitimate interests – our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims are:

We need to respond to, or deal with, an emergency event or situation (the ‘emergencies condition’).

Where we get personal information from

Directly from you
Third parties:
The Travel Chapter Ltd Booking Agency

How long we keep information

· 1. We retain names addresses, email and telephone numbers

· 2. This is soley for marketing purposes of the holiday cottages back to you

· 3. Retention period: We keep this data for 10 years

· 4. Trigger: Is completion of booking with us

· 5. Records are responsibility of the business ownership at the time for reviewing and authorising destruction

· 6. Annual Review: We will update when legislation changes, business activities change, or new record types are created

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Joint data controllers

We have a joint controller relationship with Supercontrol Ltd. We process your personal information with that joint controller for the following reason: SuperControl is an all-in-one property management system for property owners to enable simplifying self-catering accommodation administration. Benefit from tools that streamline challenges, provide clarity for day-to-day operations, the platform simplifies and automates, to improving the hosting experience. .

We also have a joint controller relationship with The Travel Chapter Ltd. We process your personal information with that joint controller for the following reason: They offer insight and advice backed by real data and over 30 years of industry experience. From guidance on pricing and performance to tips on styling and making sure our property is well equipped, they’re here to help us make the most of our holiday accommodation and maximise the return on our investment..

Others we share personal information with

Other relevant third parties:
The Travel Chapter Ltd, Bookings Agency

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: enquiries@wattishamhall.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint